Privacy Policy
1. Introduction
At LGRefrigeratorParts.com, we are firmly committed to protecting your privacy and safeguarding your personal data. As part of our mission to provide high-quality appliance parts and services, we take your data protection seriously and handle all personal information with the utmost transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data processed by LGRefrigeratorParts.com through your use of our website, interactions with our services, and communications with customer service. For the purposes of applicable data protection legislation, LGRefrigeratorParts.com is the data controller and responsible for your personal data.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
A. Usage Data
Includes data such as your IP address, browser type and version, geographic location, access times, referring website addresses, and navigation paths.
B. Account Data
Includes personal information you provide when creating or managing your account, such as your name, billing/shipping address, email address, and phone number.
C. Profile Data
Includes information related to your preferences, purchase history, feedback, reviews, and behavioral trends on our website.
D. Communication Data
Includes records of your correspondence with us, such as contact form submissions, email inquiries, customer service chats, and support tickets.
E. Technical Data
Includes data about the device you use to access the site (such as device identifiers, browser settings, operating system, and hardware information), cookies, log files, and similar technologies.
F. Transaction Data
Includes information about products purchased, methods of payment, transaction amounts, order history, delivery details, and invoicing.
G. Preference Data
Includes your marketing and communication preferences, your consent status, subscription participation, and interest in specific products or categories.
4. Legal Bases for Processing Personal Data
We only process your data where we have a lawful basis to do so under GDPR and CCPA, including:
– Performance of a Contract: When processing is necessary to fulfill our contractual obligations with you, such as delivering purchased parts or providing customer support.
– Legitimate Interests: Where processing is necessary for the legitimate business interests pursued by LGRefrigeratorParts.com, such as improving services or fraud prevention, provided those interests are not overridden by your rights.
– Consent: In circumstances where we request your specific consent, especially for email marketing or non-essential cookies.
– Legal Obligation: Where processing is required to comply with applicable laws and regulations.
5. Your Data Protection Rights
You have several important rights under GDPR and CCPA:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You have the right to correct any incomplete or incorrect data.
– Right to Erasure: You may request deletion of your personal data, subject to legal obligations.
– Right to Restrict Processing: You may request to limit the ways in which we use your data.
– Right to Data Portability: You may receive your personal data in a structured, commonly used format and have the right to transfer it to another controller.
– Right to Object: You may object to the use of your data based on our legitimate interests or for marketing purposes.
– Right to Non-Discrimination under CCPA: We will not discriminate against users who choose to exercise their privacy rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a comprehensive set of physical, technical, and organizational safeguards to protect your personal data, including:
– Encryption of data in transit and at rest
– Secure infrastructure and isolated server environments
– Access control restrictions and authentication protocols
– Regular security audits, monitoring, and threat detection
– Staff training programs on data privacy and compliance
– Routine data backups and disaster recovery protocols
7. International Data Transfers
Where your personal data is transferred outside of the European Economic Area (EEA), we use approved data transfer mechanisms such as Standard Contractual Clauses (SCCs), adequacy decisions, or other lawful safeguards to ensure your information remains protected in accordance with applicable law.
8. Data Retention
We retain personal data for as long as is necessary to fulfill the purposes for which it was collected, including for legal, accounting, and reporting obligations. Specific retention periods vary by data category:
– Account and Transaction Data: retained for 7 years to comply with financial regulations
– Communication and Support Data: retained for 3 years after case resolution
– Marketing and Preference Data: retained until withdrawal of consent or 2 years of inactivity
– Usage, Technical, and Profile Data: retained for 2 years for analytics and security purposes
9. Cookie Policy
LGRefrigeratorParts.com uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies may be categorized as follows:
– Essential Cookies: Required for functionality such as account management, shopping cart, and secure log-in.
– Functional Cookies: Store user preferences and enhance usability.
– Analytics Cookies: Gather information about how visitors use our website to improve performance.
– Performance Cookies: Monitor page load times, error rates, and user behavior.
We use both first-party and third-party cookies, including Google Analytics and similar services, in compliance with GDPR and CCPA standards.
10. Cookie Management and Compliance
By using our site, you are asked to consent to the use of cookies. You may manage or withdraw your consent at any time by modifying your browser settings, using a cookie banner opt-out tool, or contacting us directly. California residents may also opt out of the sale of personal data, where applicable, in accordance with the CCPA.
11. Special Protections for Children
LGRefrigeratorParts.com does not knowingly collect or process personal information from individuals under the age of 13. If you believe we have collected such data, please contact us at [email protected] so we can take appropriate measures to delete the information.
12. Policy Updates and Notifications
We reserve the right to update or amend this Privacy Policy as necessary to reflect changes in our practices, legal obligations, or services. If material changes are made, we will notify users by clearly posting the revised policy and, where required by law, obtaining renewed consent.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us at:
Email: [email protected]
Website: https://www.lgrefrigeratorparts.com
We are committed to maintaining compliance with relevant data protection laws and working transparently to address your privacy concerns.