Privacy Policy for LGRefrigeratorParts.com
1. Introduction
At LGRefrigeratorParts.com, we are firmly committed to protecting and respecting your privacy. This Privacy Policy outlines how we handle your personal data, in compliance with applicable privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We value transparency and uphold the highest standards of data protection when it comes to collecting, storing, and using your personal information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to the website accessible at https://lgrefrigeratorparts.com (“Website”), which is owned and operated by LG Refrigerator Parts. For the purposes of data protection law, we act as the “data controller” when processing personal data, meaning we determine how and why your data is processed.
3. Categories of Data Processed
We collect and process the following categories of personal data when you interact with our Website:
a) Usage Data
Information on how you interact with the Website, including browser type and version, IP address, time zone, date and time of access, pages visited, session duration, click path, and referring URLs.
b) Account Data
Details you provide when creating an account, such as your full name, email address, billing and delivery addresses, and phone number.
c) Profile Data
Information related to your preferences, product interests, order history, purchase behavior, and settings within your account.
d) Communication Data
Any communications you send to us, including customer service inquiries, email correspondence, support tickets, and chat messages.
e) Technical Data
Details about the system and device you use to access our Website, such as IP address, operating system, browser type and version, language preferences, screen resolution, and device type.
f) Transaction Data
Records of transactions you carry out via the Website, including product details, payment method (processed securely via a third-party provider), shipping and delivery status.
g) Preference Data
Your consents for marketing emails, subscription preferences, and indicated interests in products and services.
4. Legal Bases for Processing
We rely on the following legal bases to process your personal data:
– Consent: Where you have given explicit permission (e.g., for marketing communications or non-essential cookies).
– Contractual Necessity: When data processing is required to fulfill a contract with you, including product purchases and delivery.
– Legitimate Interests: For processing that is reasonably necessary to operate our Website, improve service quality, detect fraud, secure our systems, or analyze user engagement.
– Legal Obligations: When required to comply with applicable legal or regulatory requirements.
5. Your Data Protection Rights
As a data subject, you have the following rights under data protection laws (subject to conditions and applicable exceptions):
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal information where legally permissible.
– Right to Restrict Processing: You may request we limit the processing of your data under certain conditions.
– Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
– Right to Object: You may object to processing based on legitimate interests or direct marketing purposes.
– Rights under CCPA: If you are a California resident, you may request access to or deletion of your personal data, and may opt out of the sale of personal information.
To exercise these rights, please contact us at: [email protected].
6. Security Measures
We maintain rigorous security protocols to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Key measures include:
– Secure Socket Layer (SSL) encryption for data in transit
– Access control policies with role-based permissions
– Regular system backups to prevent data loss
– Staff training in data protection and privacy compliance
– Use of secure third-party processors with vetted data practices
7. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, including jurisdictions that may not offer the same level of data protection. Where such transfers occur, we implement appropriate safeguards, including the use of Standard Contractual Clauses approved by the European Commission and compliance with relevant regional frameworks, to ensure your data is adequately protected.
8. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Policy or as required under applicable laws:
– Account and Transaction Data: Retained for up to 7 years for auditing and compliance.
– Technical and Usage Data: Retained for up to 24 months for analytics and performance optimization.
– Communication Data: Retained for up to 3 years from last contact to ensure service continuity.
– Marketing Preference Data: Retained until you withdraw your consent or unsubscribe.
9. Cookie Policy
Our Website uses various categories of cookies:
– Essential Cookies: Necessary for the functioning of the Website (e.g., user sessions, cart management).
– Functional Cookies: Enhance user experience by remembering preferences and settings.
– Analytical Cookies: Help us understand Website usage through aggregated traffic and behavior analysis.
– Performance Cookies: Assist in improving Website speed, performance, and user feedback.
10. Cookie Management and Compliance
Upon first visit to the Website, you are presented with options to accept or manage cookie preferences. You can modify or withdraw your consent at any time through your browser settings or by accessing the cookie settings panel on the Website. We honor Do Not Track (DNT) signals and ensure that cookie usage complies with GDPR and CCPA requirements.
11. Children’s Data
Our Website and services are not directed toward, nor knowingly collect personal information from, children under the age of 13. If we become aware that we have inadvertently collected data from a child without appropriate parental consent, we will take steps to delete such data as required by applicable laws.
12. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in legal requirements, our data processing practices, or Website features. When updates occur, we will revise the content of this page and, where appropriate, notify users via email or Website banners.
13. Contact Us
If you have any privacy-related questions, requests regarding your data, or concerns about this Policy, please contact us at:
Email: [email protected]
Website: https://lgrefrigeratorparts.com
We are committed to upholding your privacy rights and maintaining transparency in how we process your data.
This Policy has been designed to ensure compliance with the GDPR, CCPA, and other relevant data protection laws. If you have any inquiries or wish to exercise your rights, we encourage you to reach out to us at the email above.